Need Service
Have a faulty device? Just three steps — we take care of the rest. Details are governed by the general terms and conditions.
What to do
1 Want to know the price and timeline in advance?
Send a non-binding inquiry or write to spea@spea-servis.cz — state the manufacturer, device type and a description of the fault. We will promptly send you an indicative price quote.
2 Fill in the order sheet and pack the equipment
Fill in the order sheet online, or download a blank PDF, and place it in the box. Pack the equipment in a sturdy box with enough padding and label it “fragile”.
3 Send it by courier, or bring it in person
Send the parcel by courier (PPL, DPD, GLS…) or via Česká pošta to SPEA s.r.o., Máchovy sady 302, 417 61 Bystřany. You can also bring the equipment in person on working days, 7 a.m.–3 p.m.
What happens next
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4 We carry out diagnostics
We determine the condition of the equipment, the extent of the fault and the feasibility of repair — in standard or express mode per the price list. The output is a diagnostic report with a proposed solution.
Diagnostics is free if followed by a repair order — it is charged only if you decline the repair or want the equipment back unrepaired.
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5 You receive a quote — the decision is yours
With the diagnostic report you receive a quote: scope of work, price, deadline and warranty. Confirming it creates an order. If the repair is not worthwhile, we tell you straight away — we return the equipment or dispose of it ecologically.
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6 We repair and test
After confirmation we repair the equipment and test it on our own test benches. With the finished order you receive a service report.
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7 We send the equipment back to you
We pack the repaired equipment carefully and send it back, or you collect it in person. Check the shipment on receipt — do not accept a visibly damaged one. The warranty runs from acceptance as stated in the quote.
You can track the order status online — we send you the link once the equipment arrives.
